Terms of Play

Who can play

You must be 18 or older, or have reached the legal gambling age where you live if that age is higher. You are responsible for checking that online gambling is legal where you live before you register or play. Access to Lemon does not by itself mean that our services are legal in your location.

We do not accept players from a number of excluded countries and territories, including Ontario in Canada. If you register from an excluded territory in breach of these terms, we may close your account permanently and confiscate all funds.

Opening your account

Register only for yourself and give us complete, current and truthful details. The form needs your full name, your birth date, where you live, how to reach you by e-mail and phone, and the username and password you pick. Update your account and tell us promptly if any of these details change.

You may have one account. Opening a second account is prohibited and is treated as an attempt to cheat, whether it uses your real details, false details or another person's details. Accounts cannot be sold, transferred or bought from another player.

We may request documents at any time to check your identity, age, address, payment details or other information. You must provide the documents promptly. If you do not provide them within 60 days, or if they are not satisfactory or genuine, we may close your account and confiscate the funds in it. Each identity document may be used only once. If someone else's document is submitted, we suspend the account, and we may refuse or close another account where the same document is later used.

Protect your password

Choose a strong, unpredictable password and keep your username and password secret. You are responsible for protecting them. Games and activity recorded on your account remain valid even if someone else used your login details.

Tell us at once if your login details may have been lost or become known to someone else. We will provide new details, and future transactions made with the previous details will be void.

Making a deposit

Use the Deposit tab to see the available methods and the minimum and maximum amounts for each one. The list may change, and we may set conditions for particular methods. Card deposits are processed in real time.

You may deposit only with a card, bank account or other payment method that belongs to you. Depositing into another player's account is prohibited. We may close the depositor's account and refuse a later registration when this rule is broken.

We may ask for proof of a payment. Deposits must be made for participation in games, not for an illegal purpose.

Requesting a withdrawal

You cannot submit a withdrawal request during a game session. The minimum withdrawal depends on the chosen method and is shown beside that method in the Withdrawals area. The minimum does not apply when you voluntarily close your account.

Withdrawals are made within 3 to 5 business days. We may verify a request and ask for identity, address, payment or other documents before releasing funds. Your first withdrawal requires a fully verified account. If required documents are not provided within 60 days, the withdrawal will be cancelled, the account closed and the remaining funds confiscated.

For an account in CAD, all withdrawal requests together are limited to 5,000 CAD in any rolling 24-hour period. This limit applies across the requests, not separately to each one. The second withdrawal and every further withdrawal in the same week costs an extra EUR 5, or the same value in your account currency.

Every deposit must be turned over at least once before the funds become available. Bets with minimal risk on opposing outcomes in table games do not count. If you close the account before completing that turnover, we may charge a 5% handling fee, with a minimum of $10 per transaction.

You may ask for a deposit refund within 24 hours after making the deposit. A refund is not available once you have wagered those funds. It normally returns through the deposit method, or to a verified bank account if return through that method is not possible.

We may pay a withdrawal in EUR whatever currency your account or request uses. Currency conversion may cause a loss. A payout goes back through the deposit method and to the same bank or payment account. We may consider another method at our discretion only where the original route is not possible or practical, your account and payment details have been verified, and you submit a supported request. We may ask for further evidence and apply extra checks or limits.

Using bonuses

Each household gets a bonus once, and the same limit covers an e-mail address, a payment method, an IP address and a device. Bonus money is held separately in your Bonus Balance. Promotion-specific conditions also apply.

If you request a withdrawal before completing the full turnover, all winnings, bonus funds and the withdrawal will be cancelled. Unless a promotion states otherwise, the maximum stake while wagering is 2 CAD per spin. If you stake more, we may confiscate all winnings and bonus funds connected with that bonus, including winnings from stakes that otherwise followed the rules.

Free spin winnings are added as bonus funds and must be turned over 15 times before they can become real funds and be withdrawn, unless the promotion states otherwise. Turnover in table games, video poker and live poker does not count.

When an account becomes inactive

Your account becomes inactive after 6 months without a deposit. While its balance remains positive, we charge 5 CAD each month until you reactivate it by logging in and depositing.

After 30 months without any account activity, we will return the current balance to your verified account.

Closing an account and acceptable conduct

You may end your agreement by e-mailing [email protected], after which you cannot make new transactions. For funds in a closed, suspended or blocked account, contact [email protected].

If you repeatedly use abusive or vulgar language, threats, sexual content or matrimonial offers after earlier requests to stop, we may suspend your account temporarily or permanently, discuss the behaviour with you, provide responsible-gambling resources or close the account.

Making a complaint

A complaint or dispute about these terms, a transaction, your account or our services must first go through our internal complaints process. If it remains unresolved, either side can take it to Resolvo Curaçao, whose alternative dispute decision is binding and costs you nothing.

Who your agreement is with

Your agreement is with Orange Entertainment B.V. in Curaçao, registration number 158249, which holds licence OGL/2024/1111/0488 from the Curaçao Gaming Authority, the body that also regulates it.

We may change these terms by publishing an updated text. Changes apply from the day they are published.